ph89 Privacy Policy – How We Handle Your Personal Data

When you register and use ph89, we collect certain personal information that is necessary to operate your account and deliver our services to you as a player in the Philippines. This includes your full name, date of birth, email address, mobile number, and the payment account details you provide when making deposits or requesting withdrawals in Philippine pesos (PHP). We also collect technical data automatically when you access our platform — such as your device type, browser version, IP address, and session activity logs — to help us maintain platform security and improve your experience. During the identity verification process, we may request a copy of a government-issued ID to confirm that you meet the minimum age requirement and to comply with applicable regulations. Any information you submit when contacting our support team, including messages and attachments, is also retained as part of your account record. We collect only what is genuinely needed to run your account safely and fairly — we do not collect unnecessary personal data, and we do not ask for information that has no clear purpose in the context of your gaming activity on ph89.

The personal data we collect is used primarily to create and manage your ph89 account, process your deposits and withdrawals, verify your identity, and ensure that our platform operates securely for all Filipino players. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our policies — and we will only send you promotional communications if you have opted in to receive them. Your gameplay data and session logs help us detect unusual activity, prevent fraud, and identify any technical issues that may affect your experience on the platform. We may also use aggregated, anonymised data for internal analytics purposes — for example, to understand which games are most popular among our players or to improve the layout of our mobile interface. ph89 does not use your personal data to make automated decisions that would significantly affect your rights or access to the platform without human review. All data processing activities are carried out in accordance with applicable Philippine data protection regulations, and we only process your information where we have a lawful basis to do so.

ph89 does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes — your data is not a product, and we treat it with the discretion it deserves. We do, however, share limited data with trusted service providers who assist us in operating the platform, including payment processors that handle your PHP transactions via GCash, Maya, or supported local bank channels, and identity verification partners who help us confirm player eligibility. These third-party providers are contractually bound to handle your data securely and to use it only for the specific purpose for which it was shared — they are not permitted to retain, sell, or repurpose your information beyond that scope. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we receive a lawful request or if disclosure is necessary to protect the safety of our players or the integrity of the platform. If ph89 undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We will always inform you of any material changes to how your data is shared, and you will have the opportunity to exercise your rights before any significant change takes effect.

As a player on ph89, you have meaningful rights over the personal information we hold about you, and we are committed to making it straightforward for you to exercise those rights. You have the right to request access to the personal data we hold on your account, to ask us to correct any inaccurate or outdated information, and to request the deletion of your data in circumstances where we no longer have a lawful basis to retain it. If you believe that we are processing your data in a way that is inconsistent with this Privacy Policy or applicable law, you have the right to raise a concern with us directly and to escalate the matter to the relevant data protection authority in the Philippines if you are not satisfied with our response. You may also request that we restrict the processing of your data while a complaint or correction request is being resolved, and in some cases you may ask us to provide your data in a portable format so that you can transfer it to another service. To exercise any of these rights, please reach out to our support team using the contact details provided in the footer of this page — we aim to respond to all data-related requests within a reasonable timeframe. ph89 will never penalise you for exercising your privacy rights, and doing so will not affect your ability to continue using the platform.

ph89 uses cookies and similar tracking technologies to keep your session active, remember your preferences, and ensure that the platform functions correctly on your mobile device or browser. Session cookies are essential for the platform to operate — they allow you to stay logged in as you navigate between game sections, and they expire automatically when you close your browser. We may also use persistent cookies to remember your language preferences and to help us understand how players interact with different parts of the platform over time, which informs our ongoing improvements. ph89 does not use third-party advertising cookies or tracking pixels that would allow external advertisers to build a profile of your browsing behaviour across other websites. You can manage or disable cookies through your browser settings at any time; however, please be aware that disabling essential cookies may affect the functionality of your ph89 account and some features may not work as expected. By continuing to use the ph89 platform after being informed of our cookie practices, you acknowledge that you understand how we use these technologies in connection with your gaming sessions.

ph89 retains your personal data for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations, resolve any outstanding disputes, and maintain accurate financial records as required under Philippine law. When your data is no longer needed for these purposes, we take steps to securely delete or anonymise it so that it can no longer be linked back to you as an individual. We apply industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction — including encrypted data transmission, access controls, and regular security reviews of our systems. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security, and we encourage you to take your own steps to protect your account — such as using a strong, unique password and logging out after each session on shared devices. If we become aware of a data breach that is likely to affect your rights or interests, we will notify you and the relevant authorities in accordance with our obligations under applicable data protection law. For any questions about how long we keep your data or the security measures we have in place, please refer to our FAQ page or contact our support team directly.